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  1. Ideal Protein
  2. IdealSmart Technology

IdealSmart Technology

Frequently asked questions related to Ideal Protein and IdealSmart Technology

Known Issues & Bugs

  • Current Issue/Bug List

My.IdealSmart Web Portal [Coaches & Clinics]

  • How do Coaches/Clinic admins add patients on the IdealSmart platform
  • Instruction video to the platform (click to view)

IdealSmart App

  • How do I disable Video Reminder Emails?
  • Walkthrough Video of New Meal Journal Function
  • I do not have access to all features
  • What are the features of the IdealSmart App?
  • I am not seeing the right ICTV video
  • I can’t change my phase
See all 11 articles

IdealSmart Activity & Sleep Band

  • Is the Activity Band Waterproof?
  • How often do I need to link my band with my app?
  • What does the Restfulness % mean in my Sleep Data dashboard?
  • Is the Activity Band latex free?
  • My IdealSmart Band displays the wrong date or time
  • My IdealSmart Band does not display distance in my preferred unit of measurement
See all 15 articles

IdealSmart Scale

  • IMPORTANT: Weigh-in tips
  • How do I weigh-in on my IdealSmart Scale?
  • How should we clean the IdealSmart Scale?
  • What does the Hydration % mean?
  • My scale does not display weight in my preferred unit of measurement
  • My scale measurements do not appear to be accurate
See all 17 articles
Ideal Protein Contact us: 1-833-IPSMART (477-6278)