Known Ideal Protein App Bugs

Below are the list of known Ideal Protein App bugs

Last Updated: January 27, 2021

IOS

• We are currently experiencing issues with iOS devices when creating new client/patient accounts.  Currently the Choose your CLINIC! Lookup is not working.  We are actively investigating the issue and will provide updates as soon as possible. (Resolved with Version 3.12)

• Nous rencontrons actuellement des problèmes avec les appareils iOS lors de la création de nouveaux comptes client / patient. Actuellement, La recherche « choisissez votre CLINIQUE! » ne fonctionne pas. Nous enquêtons activement le problème et fournirons des mises à jour dès que possible (résolu avec la version 3.12)

• Version 3.11 - When device and app are set to French both decimal and comma are visible on keyboard (Resolved)
• Version 3.07 released for iOS to correct issue with Apple Watches not syncing (Resolved)
• Unable to sync with Apple Watch on Version 3.06 of the Ideal Protein App (Resolved)
• Pre-order cart, ordering Restricted IP items is currently greyed out (Resolved)
• Syncing and adding water from the Main Summary screen is not optimized (Resolved)
• Display Issues with iPhones when the Zoom function is enabled (Resolved)

Android

• Android 12 – Scale sync issue has been resolved with Version 6.2.34.  With this new version an additional permission may need to be enabled to sync with the scale:
  
• Android 12 : le problème de synchronisation de la balance a été résolu avec la version 6.2.34. Avec cette nouvelle version, une autorisation supplémentaire peut devoir être activée pour synchroniser avec la balance :
  
• Android 12 - We are currently experiencing issues with devices running Android 12 where they are not able to sync to our scale.  We are actively investigating the issue and will provide updates as soon as possible
• Android 12 - Nous avons découvert que des utilisateurs d'appareils Android 12 sont dans l'impossibilité de synchroniser avec notre balance. Nous travaillons pour résoudre ce problème le plus rapidement possible et nous vous fournirons une mise à jour bientôt
• Version 6.2.6 - Special characters are now accepted in email addresses when creating accounts (Resolved)
• Version 6.2.5 - This update is now available and we encourage all Coaches to work with clients/patients to verify if this resolves all outstanding issues.  If not, please reach out to the Client Relations Department ([e-mail]).
• Version 6.2.4 - This update corrects all scale sync issues
• Version 6.2.1 - Since update, some devices are not able to sync to the scale - (Resolved)
• Version 6.2.0 - issues reported with Approved Foods and incorrect calories (Resolved)
• Syncing and adding water from the Main Summary screen is not optimized
• Pre-order cart, ordering Restricted IP items is currently greyed out (Resolved)
• Syncing and adding water from the Main Summary screen is not optimized
• When sending a message within the App, it is limited to 30 characters
• Known issues with device compatibility with some Android Phones.  We're constantly working on supporting new phones and software versions.  If you have an issue with your Android device please notify us so we can investigate.