Please follow these steps:
- Press your IdealSmart Band’s touchscreen to make sure your band is charged. You must charge your band for at least one hour prior to first use.
- Make sure your settings in the IdealSmart App (particularly height) are correct.
- Wear your IdealSmart Band in your pocket, on your wristband or on your clip connected to your waist or torso. These locations will provide the most accurate readings.
- Remain on the IdealSmart App’s band sync page until your IdealSmart Band completes its measurements (may take up to 15 seconds). You will know this is complete when the IdealSmart App displays your total steps.
- In the settings menu, tap the red circle to remove your IdealSmart band and then follow the steps to sync your IdealSmart Band.