Please follow these steps:
- Press your Ideal Protein Band’s touchscreen to make sure your band is charged. You must charge your band for at least one hour prior to first use.
- Make sure your settings in the Ideal Protein App (particularly height) are correct.
- Wear your Ideal Protein Band in your pocket, on your wristband or on your clip connected to your waist or torso. These locations will provide the most accurate readings.
- Remain on the Ideal Protein App’s band sync page until your Ideal Protein Band completes its measurements (may take up to 15 seconds). You will know this is complete when the Ideal Protein App displays your total steps.
- In the settings menu, tap the red circle to remove your Ideal Protein band by clicking "forget this device" and then follow the steps to sync your Ideal Protein Band.