I cannot connect my IdealSmart Scale with my IdealSmart App

Please follow these steps:

1. Turn BlueTooth on in your phone settings.
2. Reset your IdealSmart Scale by removing and then replacing the batteries.
3. Log out of the IdealSmart App and then log in again.
4. Open the IdealSmart app and select “weigh-in” FIRST, then step on your IdealSmart scale.
5. Remain still on your scale and on the IdealSmart App’s scale sync page until your scale completes its measurements. You will know this is complete when the app lists your weight and body fat %.

NOTE: For Android users, you must enable location services to use the IdealSmart BlueTooth devices. Please review your phone instructional guides to set your location services.  Alternatively, you may delete the IdealSmart App, re-install it, select “band” and then select “allow” when you see a pop-up screen.