Please follow these steps:
- Turn Bluetooth on in your phone settings.
- Press your band’s touchscreen to make sure your band is charged. You must charge your band for at least one hour prior to first use.
- Make sure your band is not charging WHILE you sync it.
- Make sure your band is within 50ft / 15m when you sync it.
- Log out of the app and then log in again.
- Remain on the app’s band sync page until your band completes its measurements (may take up to 15 seconds). You will know this is complete when the app lists your total steps.