Please follow these steps:
- Reset your IdealSmart Scale by removing and then replacing the batteries.
- Log out of the IdealSmart App and then log in again.
- Ensure that BlueTooth is enabled on your phone.
- Open the IdealSmart app and select “weigh-in” FIRST, then step on your IdealSmart scale.
- Remain still on your scale and on the IdealSmart App’s scale sync page until your scale completes its measurements. You will know this is complete when the app lists your weight and body fat %.