Please follow and complete all steps in order.
*Verify your phone is up to date and all updates have been installed. If you have an Android and you have Gmail on your phone, please update your chrome app. This is important as google/Gmail had a known problem that was causing Android phone app to crash or not function. Updating chrome was their suggested fix. This especially affected newer phones. It is always a good idea to clear your cache and cookies on google/gmail/samsung internet. Here are the steps to do that:
- On your Android phone or tablet, open the Play Store app.
- At the top left, tap Menu My apps & games.
- Under "Updates," find Chrome
- Next to Chrome, tap Update.
Please delete the Ideal Protein app and reinstall it. Turn your Bluetooth off. While you are doing this please calibrate the scale. Verify new batteries and make sure scale is clean. Most scales have variances between scales however please try the following steps to see if it will help the accuracy of the scale.
When setting up the scale it is very important to Calibrate the Scale which is necessary for these reasons: First Time Use
· Moved the Scale
· Replaced Batteries
· Inconsistent Weight
Step #1: Place the scale on the floor, on a flat and even surface (not carpet).
Step #2: Step on to the scale. Once you see the zeros or your weight, step off. Step off right away.
Step #3: Wait for the scale to turn off again. Check to see if the app has completed with the reinstallation. Very Important: Please allow permissions once re-installed. ANDROID) device setting >>Apps/ permissions >> go to the Ideal Protein App>> permission >> Turn on location, camera, and storage permissions. APPLE) device settings, scroll down to the IP app and click on it, allow location, Bluetooth and camera. Then turn your Bluetooth on. Tap the scale to get it to turn on. The Bluetooth should pair automatically, it should not need paired. If it pops up, cancel it. If you question the connection you can see if the device is listed. Step #4Open the weigh-in page on your app.
Step #5: Hit the action button or sync add weight and then Step up onto the scale for a weight. Always hit sync add weight/action button before stepping on the scale to give the phone and scale a chance to connect. If you have a slower connection, it is recommended that you do this 3 times to get an accurate reading. (add link to troubleshooting guide in CL please)